Introduction
At CG Energy, we are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, use our website, or engage in our services.
What Personal Data We Collect
We may collect and process the following categories of personal information:
- Identification information: name, date of birth, identification documents
- Contact details: address, telephone number, email address
- Financial information: payment details, billing information
- Business information: documents, correspondence, and records related to services or transactions
- Special category data: sensitive information (processed only where necessary and permitted)
- Website usage data: IP address, browser type, device data, pages visited, and interaction logs
How We Collect Your Data
Your data may be collected through:
- Direct interactions (in person, by phone, email, or online forms)
- Our website and digital platforms
- Service inquiries or contractual engagements
- Referrals or introductions
- Publicly available sources
- Third-party service providers or professional partners
Why We Process Your Data
We process personal data for the following purposes:
- To provide, operate, and manage our services
- To verify identity and prevent fraud
- To communicate with you and respond to enquiries
- To maintain internal records, administration, and billing
- To improve our website, systems, and service offerings
- To meet operational, security, and compliance obligations
Legal Basis for Processing
Depending on the context in which data is collected, we may rely on one or more of the following bases:
- Consent — where you have given clear permission
- Contractual necessity — to deliver or manage services
- Legitimate interests — to operate and secure our business
- Compliance requirements — where processing is required to meet industry, operational, or organisational obligations
Sharing Your Data
We may share your data with trusted third parties where necessary, including:
- Professional advisors, auditors, and consultants
- Service providers (e.g., IT support, cloud storage, communications, verification tools)
- Business partners assisting in service delivery
We do not sell, rent, or trade your personal information.
Data Security
We use industry-standard security measures to protect your personal data, including:
- Secure servers and encrypted storage
- Access controls and authentication procedures
- Monitoring and protective measures against unauthorised access or misuse
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required for administrative, operational, or record-keeping purposes.
Retention periods may vary depending on:
- Operational or contractual obligations
- The nature of the services provided
- Requirements to maintain accurate business records
Your Rights
You may have rights over your personal data, which can include:
- Access to the information we hold
- Requesting correction or updating of inaccurate data
- Requesting deletion of your data (subject to applicable limitations)
- Restricting or objecting to certain types of processing
- Withdrawing consent where processing is based on consent
- Requesting data portability (where technically feasible)
To exercise your rights, please contact us at: contact@cgenergygroup.com
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience, analyse website performance, and support essential functions. You may manage or disable cookies through your browser settings.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or internal requirements. The most recent version will always be available on our website.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
contact@cgenergygroup.com