Introduction
At CG Energy, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws and regulations in the United Arab Emirates and the Emirate of Dubai.
What Personal Data We Collect
We may collect and process the following personal data:
– Identification information: name, date of birth, Emirates ID, passport or visa details
– Contact details: address, telephone number, email address
– Financial information: bank account details, payment information
– Business-related information: documents, contracts, and communications relating to services provided
– Special category data (sensitive data): health records, biometric data, or criminal records (only where required by applicable law or necessary for the services provided)
– Website usage data: IP address, browser type, device information, time spent on our site
How We Collect Your Data
We collect your data through:
– Direct interactions (in person, phone, email)
– Online forms on our website
– Referrals or introductions
– Public records and registers (e.g., corporate records in Dubai/UAE)
– Third parties (e.g., business partners, service providers, professional advisors)
Why We Process Your Data
We process your personal data for the following purposes:
– To provide and manage our services
– To verify your identity and prevent fraud
– To comply with UAE legal and regulatory obligations
– For internal administration, record-keeping, and billing
– To respond to your enquiries and requests
– To improve our website, digital platforms, and services
Legal Basis for Processing
We rely on one or more of the following legal bases under UAE law:
– Consent – where you have given clear permission
– Contract – where processing is necessary to perform a contract or provide services to you
– Legal obligation – where we are required to comply with UAE laws or regulations
– Legitimate interests – where necessary to operate our business effectively and securely, without overriding your fundamental rights
Sharing Your Data
We may share your personal data with:
– Government bodies and regulatory authorities in the UAE (e.g., Dubai Courts, Dubai Economy & Tourism, UAE Data Office, Central Bank of the UAE, Free Zone authorities where applicable)
– Professional advisors, consultants, and auditors
– Third-party service providers (e.g., IT, cloud storage, translators, legal advisors)
– Business partners where collaboration is required for service delivery
We will never sell or rent your personal data.
Data Security
We use industry-standard measures to protect your data, including:
– Secure servers and encrypted data storage
– Access controls and authentication measures
– Regular monitoring of IT systems to detect and prevent unauthorized access
Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, typically:
– 6 years from the end of service provision, or longer if required by UAE law or regulatory authority
– Shorter or longer periods where specifically mandated by Dubai/UAE regulations
Your Rights
Under the UAE Personal Data Protection Law (PDPL), you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Request deletion of your personal data, subject to legal or contractual restrictions
– Object to or restrict processing in certain circumstances
– Withdraw your consent at any time (where applicable)
– Request data portability (transfer of your data to another service provider, where technically feasible)
To exercise these rights, please contact us at: contact@cgenergygroup.com
Cookies and Website Tracking
We may use cookies and similar technologies to enhance your browsing experience and improve our website. You can manage your cookie preferences through your browser settings.
For further details, please see our Cookies Policy.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements in the UAE. The latest version will always be available on our website.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your data, please contact us at:
📧 contact@cgenergygroup.com
If you are not satisfied with our response, you may raise a complaint with the UAE Data Office or the relevant Dubai authority overseeing data protection.